Return & Refund Policy

We want every Culture Limited order to feel right when it arrives. Please review the return and refund guidelines below before starting a request.

Return Window

Eligible items may be returned or exchanged within 14 days of delivery. Items must be unworn, unwashed, unused, and in original condition.

Non-Returnable Items

Final sale items, worn items, washed items, damaged-by-customer items, gift cards, custom items, and certain limited-release products may not be eligible for return or exchange.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the item, packaging, and issue. If the mistake is on our end, we will help make it right.

Exchanges

Exchanges depend on product availability. If the requested size or item is unavailable, we may offer store credit or a refund for eligible items.

Refunds

Once your return is received and inspected, eligible refunds are issued to the original payment method. Original shipping charges are not refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect because of a fulfillment error.

Start a Return

Email cdwellingham@culturegroupatlanta.com with your order number, reason for return, and photos if the item arrived damaged or incorrect.